Legal

Privacy Policy

Last updated: March 18, 2026

1. Overview

PillTrak ("we", "us", "our") is committed to protecting your health information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it. By using PillTrak, you agree to this policy.

2. Data We Collect

Account Information

  • Email address (used for sign-in and account recovery)
  • First and last name (optional)

Health Data

  • Medication names, dosages, forms, and schedules you enter
  • Dose logs (taken, skipped, missed) with timestamps
  • Medication notes and refill information

Usage Data

  • AI scan usage count (to enforce free tier limits)
  • App version and device timezone
  • Push notification tokens (for reminders)

Family Sharing Data (if used)

  • Emails of family members you invite
  • Nicknames and avatar preferences
  • Nudge messages sent between caregivers and recipients

3. How We Use Your Data

  • To provide medication reminders and adherence tracking
  • To power AI-assisted medication entry (photo, voice, text)
  • To enable family sharing features you explicitly set up
  • To sync your data securely across devices
  • To enforce subscription limits (free vs. Pro)
  • To improve app reliability and fix bugs

We do not sell your data. We do not use your health data for advertising. We do not share your data with third parties except as described in Section 5.

4. Data Storage & Security

  • We use reasonable technical and organizational safeguards designed to protect data in transit and at rest
  • Authentication and access controls are enforced server-side so users cannot access another person's account data through the app alone
  • Subscription status and plan limits are enforced on the server, not only in the app interface
  • Files or recordings submitted for AI-assisted entry are processed for that request and are not used by us for advertising
  • No system is completely secure, and we cannot guarantee absolute security

5. Third-Party Services

We use specialized service providers to help operate the app. These may include providers for account authentication, cloud hosting and database infrastructure, subscription billing, AI processing, analytics, notifications, and app distribution.

Authentication providersSign-in, account recovery, and account security
Cloud infrastructure providersDatabase hosting, storage, and server operations
Subscription and payment providersPurchase processing, entitlement checks, and subscription management
AI processing providersPhoto, voice, and text-assisted medication entry
Platform providersApp distribution, device services, and in-app purchases

We may change providers over time. When we do, they are used only as needed to operate, secure, support, or improve PillTrak.

6. Family Sharing & Data Access

Family sharing is entirely opt-in and requires your explicit action to set up. When you share your data with a caregiver:

  • Only accepted family group members can see your medication schedule
  • You can pause sharing at any time from Family Settings — your data immediately becomes private again
  • You can disable nudge notifications at any time
  • Leaving a group immediately revokes all cross-user data access

7. Data Retention & Deletion

  • Your data is retained as long as your account is active
  • You can export all your data at any time from Settings → Export Data
  • You can permanently delete all your data from Settings → Delete All Data
  • You can permanently delete your account in the app from Settings → Delete Account
  • If you cannot access the app, contact privacy@pilltrak.com for account deletion assistance
  • Upon account deletion, data removal is initiated promptly and completed from active systems within 30 days, subject to limited backup retention where required for security or legal compliance

8. Children's Privacy

PillTrak is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at privacy@pilltrak.com.

9. Health Information Notice

PillTrak is a consumer wellness and medication tracking product. It is not intended to create a hospital, doctor-patient, or insurer relationship, and it is not offered as a HIPAA compliance solution unless we expressly agree otherwise in writing.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (right to be forgotten)
  • Export your data in a portable format (available in-app)
  • Object to processing of your data

To exercise any of these rights, contact us at privacy@pilltrak.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or via email. Continued use of PillTrak after changes constitutes acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy? Contact us:
privacy@pilltrak.com